Members

Premier Virtual Care – For Premier Health Plan Members

Your Health is Our Priority 

At Premier Health Plan, nothing is more important to us than helping our members get the care they need, when they need it. We know that your health care needs don’t only happen between 9 a.m. to 5 p.m. Premier Virtual Care helps fill the gap when you become sick or injured and may not be able to see your doctor. This is a convenient way for you to receive care for many conditions almost anywhere you have your mobile device. 

We are now offering Premier Virtual Care to Premier Health Plan Members. 

24/7 Care

Premier Virtual Care brings a health care provider to you when and where you need it. Our team of board-certified physicians and nurse practitioners can evaluate and treat many conditions through video chat without an appointment, available 24 hours a day, 7 days a week. 

Learn more about premier virtual care

Pricing

The cost varies based upon your individual plan. Please view your member ID card to identify the name of your insurance plan to determine the price you will pay for using Premier Virtual Care.  

Premier Health Employee Plan and Premier Health Business Value Plan members (Commercial Plans) 

The cost is $35 copay, unless you have a Qualified High Deductible Health Plan (Health Savings Account – HSA). For members who have a Qualified High Deductible Health Plan (HSA) you will be subject to an up-front fee that will not exceed $55. The fee will be applied to your deductible and maximum out-of-pocket cost. If you have already met your deductible and/or out-of-pocket maximum, the difference between your cost share and the up-front cost you pay will be reimbursed to you.

To start your visit, register using your Premier Health Plan member ID. You can find your member ID number on the front of your insurance card.

24/7 Nurse Line

As a Premier Health Plan member, you have immediate access 24 hours a day/7 days a week to health care advice through the Nurse Line. This service is available to you at no additional cost. 

You can talk to a registered nurse about your health‑related questions, including, but not limited to:

  • Determining the need to call a doctor or go to the emergency room
  • Medication side effects or dosing questions
  • Pains, cramps or upset stomach
  • Fevers and common colds
  • Cuts or bruises 
  • Your doctor’s advice or treatment plans 

To speak to a registered nurse call, (855) 677‑6593(855) 677‑6593. TTY: 1-855-250-5604.

Getting Help Fast

Virtual visits typically last about 20 minutes. We will provide a summary of your visit, which you can get through your online account, and make plans for follow-up if needed. We can even help you find a primary care physician, if you do not have one. Any prescriptions you may need can be called in to your local pharmacy.

To start your visit, register using your Premier Health Plan member ID. You can find your member ID number on the front of your insurance card. 

Virtual Care is great for: 

  • Cold and Flu
  • Pink Eye
  • Rash
  • Allergies
  • Bladder Infection
  • Sinus Symptoms
  • Back Pain

Virtual Care is NOT for:

  • Severe Chest Pain or Pressure
  • Difficulty breathing or shortness of breath
  • Injury with loss of consciousness
  • Severe headache
  • Severe abdominal pain
  • Unresponsive, confused, or very weak

View a complete list of symptoms that can be treated during a virtual visit.

If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 9-1-1 or proceed to the nearest emergency room.

Questions? Call Member Services:

Premier Health Employee Plan members: (855) 869-7139(855) 869-7139. TTY: 1-855-250-5604.

Premier Health Business Value Plan members: (855) 572-2160(855) 572-2160. TTY: 1-855-250-5604.

Learn more about premier virtual care.

Learn more about Premier Health Plan's nondiscrimination notice.